Returns Policy

At JUMPKIND, we want you to love your rope!

Change of Mind

We do not offer refunds or exchanges for change of mind, including if you select the wrong product or decide it isn’t right for you.

Adjusted Rope Lengths

Please check your rope’s length before making any adjustments. Once a rope has been cut, shortened or otherwise adjusted, it cannot be returned or exchanged.

Faulty or Damaged Items

If your rope arrives faulty or develops a fault, please contact us at admin@jumpkind.co with your order details and photos or a description of the issue. We may ask you to return the item for assessment. If the item is confirmed to be faulty, we will provide an appropriate remedy, which may include a replacement, repair or refund.

For any questions or concerns, please contact us at admin@jumpkind.co