Privacy Policy
Last updated: 9 November 2026
At JUMPKIND, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your information when you visit our website or make a purchase.
JUMPKIND operates in Australia and aims to handle personal information in accordance with applicable Australian privacy laws, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs), where applicable.
1. Information We Collect
When you visit our website, sign up to our mailing list or place an order, we may collect personal information including:
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Your name and contact details
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Email address and phone number.
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Billing and delivery addresses.
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Order history and purchase details.
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Payment and transaction information.
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Website usage, browsing activity and preferences.
2. How We Use Your Information
We collect and use your information to:
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Process and fulfil orders.
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Arrange delivery and provide tracking updates.
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Respond to customer enquiries and provide support.
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Send order confirmations and important service updates.
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Send marketing emails and product announcements where you have subscribed or otherwise consented.
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Improve our website, products and customer experience.
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Meet our legal and business obligations.
You can unsubscribe from marketing communications at any time using the unsubscribe link in our emails.
3. Sharing Your Information
We do not sell or rent your personal information.
We may share relevant information with trusted third-party service providers where necessary to operate our business, including:
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Wix, which hosts and supports our website and online store.
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Payment providers to securely process transactions.
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Australia Post to fulfil and deliver orders.
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Email marketing and website analytics providers.
These providers may process or store information on our behalf, including outside Australia.
4. Cookies and Website Analytics
Our website may use cookies and similar technologies to improve your browsing experience, understand website traffic and help us improve our services.
You can manage or disable cookies through your browser settings. Some website features may not function as intended if cookies are disabled.
5. Storage and Security
We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification or disclosure.
Your information may be stored electronically through our website platform and trusted service providers. We retain personal information only for as long as reasonably necessary for business, legal and operational purposes.
6. Accessing and Updating Your Information
You can contact us to request access to the personal information we hold about you or ask us to correct information that is inaccurate or out of date.
We will respond to reasonable requests in accordance with applicable privacy laws.
7. Your Privacy Rights
If you have concerns about how your personal information is being handled, you can contact us directly.
We will take reasonable steps to investigate and respond to your concerns. If you are not satisfied with our response, you may be able to lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
Website: www.oaic.gov.au
8. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our business, website or legal obligations. Any updates will be published on this page.
9. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal information, please get in touch.
JUMPKIND
Email: admin@jumpkind.co
Website: www.jumpkind.co
We’re always happy to help.